Returns & Exchanges
We're bummed if you're not 100% satisfied with the items you received, and we gladly accept returns within 30 days of receipt for most items in new condition .
- Please clickContact Us on our site, indicating the item(s) you would like to return and the reason.
- After receiving return instructions from us, please package up the item(s) to be returned with the original packing.
- Drop off your package at the local post office.
- Most returns are processed within 5 business days after we receive your package.
- You have 30 days to decide if an item is right for you, if you would like to return or exchange the item please contact us within 30 days of delivery.
- The following items cannot be returned or exchanged: bodysuits, lingerie, swimwear, jewelry, underwear, event & party supplies, DIY supplies, pet supplies, beauty and accessories.
- Returned items must be in their unused condition with the original packing. We do not accept a returned item that has been worn, damaged, washed, or altered in any way.
- Items with non-returnable marks and free gifts cannot be returned.
- We do not accept returned items that have been sent back without proper returns requests.
- We do not offer Freight To Collect (FTC) service for the packages returned to us. The returns will be made at your own cost.
- Please be sure to double-check your returns before shipping them out. We are not responsible for the return of non-PinGoproducts .
Note: The original shipping fee and Shipping Guarantee are non-refundable.
The return address is written in the return instruction email we sent.
Note: Please do not send your return to the address on your package. That is not our return address and will affect the processing of your return.